Online resiliency training
for military families
Learn what to expect from your
veteran’s return and how to manage
common challenges in adjusting to
Family of Heroes is an online avatar-based resiliency & PTSD training simulation where family members learn essential skills to manage the challenges they may face in adjusting to post-deployment life. This includes managing expectations from their veteran's return, learning to identify post-deployment stress, and managing conversations with the goals of de-escalating arguments, negotiating family responsibilities, and, if needed, motivating the veteran to seek help for post-deployment stress, PTSD, or thoughts of suicide.
This simulation is a result of a collaboration between Kognito Interactive, an award-winning developer of online role-playing training simulations and the Veterans Affairs of NY/NJ (VISN 3). In addition, over 100 family members from around the country provided feedback throughout the development.
Organizations outside of geographic areas highlighted on the map should contact Kognito to purchase a license to make the training available to families in their area. Kognito can be reached at 212-675-9234 or firstname.lastname@example.org.
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We use return email addresses to provide you with information about your account, progress in the course, and optional and anonymous surveys.
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You may contact us at :
135 West 26 Street, 12th Floor
New York, NY 10001
|Minimum Processor||Intel Core2 Duo class processor or better, minimum 1.5 Ghz|
|Installed RAM||2GB RAM recommended, 1GB RAM minimum|
|Hard Drive||at least 500MB free disk space|
|Computing Platform:||All common Windows platforms from Windows XP SP2 and later|
|Mac OS X 10.5(Leopard) or later|
|Internet Connection||Broadband or at least 512kbps|
|Internet access using a dial-up modem|
|Browser||Internet Explorer 7.0 or higher|
|Mozilla FireFox 3.4 or higher|
|Safari 5.0 or higher|
|Chrome 15 or higher|
|Flash Player Browser Plugin||Flash Player 10.1 or later|
|For OSX 10.7(Lion), use Flash Player 11.1 or later|
|Q||When launching the At-Risk, a new window opens up but nothing appears on the screen. What's the problem?|
|A||The simulation requires Adobe Flash Player 10.0 and above in order to function properly. Try installing the Flash Player and re-launching the simulation. You can download the latest Flash Player here (http://www.adobe.com/support/flashplayer/downloads.html).|
|Q||While in simulated conversations in the course, I encounter strange issues that do not allow me to continue the conversation. What should I do?|
|A||First try re-launching the course. If the problem persists, please contact Kognito's technical support staff and report the issue. Try to explain where in the conversation you encountered the error and/or any other information that might be helpful. You can contact the support staff directly by clicking here. email@example.com|
|Q||I completed the simulation. Will my completion be recorded by the system automatically?|
|A||Your completion will only be recorded once you complete the simulation.|
|Q||I am trying to log in using the enrollment key provided by my administrator. Why is it not giving me access?|
|A||The enrollment key is unique to your institution. If you are receiving an error message, contact firstname.lastname@example.org and provide your contact information.|
|Q||I'm interested in sharing this program with others. Where can I learn more about At-Risk?|
|A||You can learn more about At-Risk by visiting the product website at www.kognito.com.|
|Q||I have finished the course, but I still can't download my certificate of completion. How can I get it?|
|A||The certificate of completion becomes available when you have completed the course fully. If you have completed the course and are still unable to view your certificate, please try refreshing your browser, or contact email@example.com to get your certificate.|