Online resiliency training
for military families
Learn what to expect from your
veteran’s return and how to manage
common challenges in adjusting to
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Leaders, government agencies, veteran organizations, and community partners play a crucial role in building support for this training. The downloadable resources on this page have been created to help you spread the word about the training in your community.
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Please use this direct link to the training in all of your communications: www.familyofheroes.com/
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Email and Newsletter Text
Family of Heroes is an online avatar-based resiliency & PTSD training simulation where family members learn essential skills to manage the challenges they may face in adjusting to post-deployment life. This includes managing expectations from their veteran's return, learning to identify post-deployment stress, and managing conversations with the goals of de-escalating arguments, negotiating family responsibilities, and, if needed, motivating the veteran to seek help for post-deployment stress, PTSD, or thoughts of suicide.
This simulation is a result of a collaboration between Kognito, an award-winning developer of online role-playing training simulations and the Veterans Affairs of NY/NJ (VISN 3). In addition, over 100 family members from around the country provided feedback throughout the development.
Organizations outside of geographic areas highlighted on the map should contact Kognito to purchase a license to make the training available to families in their area. Kognito can be reached at 212-675-9234 or email@example.com.
Kognito grants you a limited, non-transferable, and non-exclusive license to access and make personal use of the Site and not to download (other than necessary for page viewing) or modify it, or any portion of it. This license does not include any resale or commercial use of the Site or the Content; any collection and use of any product listings, descriptions, or prices; any derivative use of the Site and the Content; any downloading or copying of account information for the benefit of another; or any use of data mining, spiders, robots, or similar data gathering and extraction tools. The Site or any portion of it may not be reproduced, distributed, duplicated, republished, copied, sold, resold or otherwise exploited without Kognito express written consent. You may not frame or utilize framing techniques or caches to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kognito without express written consent. Any unauthorized use of the Site automatically terminates your permission or license to use our Sites.
You agree not to attempt illegal or unauthorized entry into our computer system, to attempt to access sensitive system information, to access or track the information of other users, or to use the Site for any other illegal or unauthorized activity. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to your identity.
Service End Users agree to not use any third-party materials in a manner that would infringe or violate the rights of any other party, and agree that Kognito is not in any way responsible for any such use by Service End Users.
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KOGNITO DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. THE KOGNITO SITE AND ALL INFORMATION, CONTENT, MATERIALS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH KOGNITO'S SITE IS PROVIDED HEREUNDER ON AN “AS-IS” AND “AS AVAILABLE” BASIS. KOGNITO DISCLAIM ALL WARRANTIES THAT THE KOGNITO SITE WILL BE UNINTERURUPTED, ERROR-FREE, VIRUS-FREE, OR SECURE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
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The Site may include links to other Internet sites as a convenience to you. We do not monitor or endorse any such sites or the information, products or services contained on or accessible through such sites. If you access such sites, you do so solely at your own risk.
Some of our sites require that you open a user account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
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You agree not to display or use any Kognito intellectual property without the written permission of Kognito. You agree not to circumvent, disable or otherwise interfere with security related features of the Site or features that prevent or restrict use or copying of any Content or enforce limitations on the use of the Site or the Content.
Kognito trademarks, names, logos, and any other product or service name or slogan contained in the Site and the Content are trademarks of Kognito and may not be copied, imitated or used, in whole or in part, without the prior written consent of Kognito. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, are the service marks, trademarks and/or trade dresses of Kognito and may not be copied, imitated or used, in whole or in part, without our prior written permission.
In some of our sites, we collect personally identifiable information, like names, postal addresses, email addresses, etc., to allow you to open an individual, password-protected account to access the Site and Content. We will not sell, give or rent your name or any other part of the information you provide to other parties.
We use return email addresses to provide you with information about your account, progress in the course, and optional and anonymous surveys.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
You may contact us at :
135 West 26 Street, 12th Floor
New York, NY 10001
|Minimum Processor||Intel Core2 Duo class processor or better, minimum 1.5 Ghz|
|Installed RAM||2GB RAM recommended, 1GB RAM minimum|
|Hard Drive||at least 500MB free disk space|
|Computing Platform:||All common Windows platforms from Windows XP SP2 and later|
|Mac OS X 10.5(Leopard) or later|
|Internet Connection||Broadband or at least 512kbps|
|Internet access using a dial-up modem|
|Browser||Internet Explorer 7.0 or higher|
|Mozilla FireFox 3.4 or higher|
|Safari 5.0 or higher|
|Chrome 15 or higher|
|Flash Player Browser Plugin||Flash Player 10.1 or later|
|For OSX 10.7(Lion), use Flash Player 11.1 or later|
|Q||When launching the At-Risk, a new window opens up but nothing appears on the screen. What's the problem?|
|A||The simulation requires Adobe Flash Player 10.0 and above in order to function properly. Try installing the Flash Player and re-launching the simulation. You can download the latest Flash Player here (http://www.adobe.com/support/flashplayer/downloads.html).|
|Q||While in simulated conversations in the course, I encounter strange issues that do not allow me to continue the conversation. What should I do?|
|A||First try re-launching the course. If the problem persists, please contact Kognito's technical support staff and report the issue. Try to explain where in the conversation you encountered the error and/or any other information that might be helpful. You can contact the support staff directly by clicking here. firstname.lastname@example.org|
|Q||I completed the simulation. Will my completion be recorded by the system automatically?|
|A||Your completion will only be recorded once you complete the simulation.|
|Q||I am trying to log in using the enrollment key provided by my administrator. Why is it not giving me access?|
|A||The enrollment key is unique to your institution. If you are receiving an error message, contact email@example.com and provide your contact information.|
|Q||I'm interested in sharing this program with others. Where can I learn more about At-Risk?|
|A||You can learn more about At-Risk by visiting the product website at www.kognito.com.|
|Q||I have finished the course, but I still can't download my certificate of completion. How can I get it?|
|A||The certificate of completion becomes available when you have completed the course fully. If you have completed the course and are still unable to view your certificate, please try refreshing your browser, or contact firstname.lastname@example.org to get your certificate.|